Our shipping specialists are some of the best in the business, and they take great care to ensure your product ships safely and securely on sturdy pallets. If there is any damage to the product upon arrival, please do not sign off on the delivery. While the vast majority of our shipments arrive without a scratch, circumstances beyond our control occasionally result in a freight claim. If this happens, let us know right away. We’ll guide you through the process and ensure your product is replaced immediately at no cost to you.